Support

For setup, account or premium questions, check the short answers below first; if you cannot find what you need, write to us.

Short questions

Where do the channels come from?: The app includes no channels, films or source list. You add your own M3U/M3U8 link or Xtream Codes account; the content comes from your provider.
Do I need an account to watch?: No. The player works without an account. A free lerp account is needed only to buy premium and to unlock it on your devices.
How do I delete my account?: In the app, Settings → Lerp account → Sensitive actions → Delete my account ends only your Lerp IPTV membership and your Premium record; both are marked deleted. To delete your lerp account (your email address) entirely, write to hello@lerp.cloud. The lists and progress on your device go when you delete the app.
How do I unlock premium on a new device?: Sign in with the same lerp account and restore the purchase from the Premium screen. Premium works on up to three devices.
Which platforms are supported?: The Windows installer link is on the download card on the home page; it appears there once the build is out. The iOS and Android versions are coming to the stores soon.

If the answers above are not enough, write to support@lerp.cloud; we reply as soon as we can.